Swany has adopted the following policy in an effort to control internet sales and eliminate potential abuse. We firmly believe the internet is a strong vehicle for building sales but we also believe that a sense of fair play, forces us to establish a level playing field for all channels of distribution. Swany has established the following MAP (Minimum Advertising Price) policy for all advertising mediums including but not limited to Internet, Emails, Catalogs Websites, Brick & Mortar and all types of electronic media.
This MAP policy will be in effect from the period of July 2018 through June 2019 and is for advertising prices only.
From July 1, 2018 through March 31st of 2019: Authorized dealers must maintain the original MAP policy on all advertised Swany Product. This is encompassing all of the 2018 models plus any models that are carried over from 2017 unchanged.
From April 1, 2019 through June 30, 2019: No product can be advertised by an Swany Authorized dealer at more than 35% below MAP price on all product that is not being carried forward for the 2019 line.
Our MAP pricing is found on the 2018 price lists.
The MAP policy applies to all vendors that carry the Swany brand. Swany will be reviewing all product that is sold on line to determine if there are any MAP violations.
If we determine that a retailer is not abiding by our current MAP policy, without prior notice either verbal or written, Swany will be forced to evaluate the current relationship and if necessary terminate it.
Any changes in the MAP policy will be sent to the dealers upon completion.
For the purposes of this policy all prices list on-line are considered as the Advertising Price.
If you have recently placed an order and need information about us or would like to change your order, there are a number of ways to contact us. On the order is our contact phone number or you can email us at email@example.com.
We will use USPS for all orders unless not available. Standard Shipping is $8.90. Normal shipping time is estimated between 2 -7 days. Fedex two day is offered for $17.00. Order received after 4 pm on Friday will be shipped the following Monday.
If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired location is not included in the available selections, we cannot ship orders to it.
Our hassle-free 30-Day Money Back Guarantee is designed to give you peace of mind.
Changed your mind? If you’re not delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
It’s easy to return a product:
Log into your account to initiate a return
We email you instructions for returning your product.
Ship your unused product, in its original packaging, to the address identified in our email.
REFUNDS, CREDIT AND BALANCES DUE.
As soon as we receive your return and it is processed, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive the email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institutions billing cycle.
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
Individual products may be excluded from this guarantee. Check the product description before you place your order. Any product that is listed in specials is non-returnable.
PURCHASED ON LINE:
If you purchased gloves online there are instructions for returning the gloves on your confirmation slip, the procedure is:
Ship to: Swany America Corp.
115 Corporate Drive
Johnstown, NY 12095
ATTN: Return Department
PURCHASED FROM SWANY RETAIL DEALER:
If you purchased your Swany Gloves from a Swany retailer in the US the following is the warranty/return procedure:
EMAIL TO THE FOLLOWING: firstname.lastname@example.org
If an order arrived to you with obvious shipping damage or the item is defective, please contact us immediately using the contact information that is on the order. Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contact the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Credit Cards: American Express, Discover, MasterCard and Visa
The billing address you provide must match the billing address that is on file with the financial institution that issues the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer to settle credit card problems with the issuing institution.